Shipping policy

If your order is a physical item (my products are generally digital and can be downloaded directly after your purchase) it is processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout if there are any.

International Shipping

I offer international shipping to all parts of the world.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at maria@pinkponydesign.com with your name and order number, and I'll will look into it for you.