I Can't Find My Download Email

If you've purchased a Pink Pony Design pattern but can't find the email containing your download, don't worry - your pattern hasn't disappeared!

Try the checks below first.

Check your spam or junk folder

Download emails can occasionally be filtered into Spam, Junk or Promotions, so have a quick look there first.

You can also search your inbox for Pink Pony Design rather than looking for the email manually.

Check the email address used for your order

Your download email is sent to the email address used when placing your order.

If you have more than one email address, check the inbox for the address you used at checkout.

Access your order through your Pink Pony Design account

You can also access your previous orders through your Pink Pony Design account.

If you haven't created an account before, that's no problem. Simply click the little human figure and enter the same email address you used when placing your order.

You'll receive a one-time 6-digit code by email - enter the code to log in. If you don't already have an account, Shopify will automatically create one for you, so there's no password to remember or separate sign-up process.

Once you're logged in, you'll be able to see all orders associated with that email address and access your pattern purchase again.

Still on your order confirmation page?

If you've only just completed your purchase, you may not need the email at all.

Your pattern can also be downloaded directly from the order confirmation page, so look for the download option there.

Still can't find your download?

You're always welcome to contact me and I'll be happy to help.

Please include the name and email address used for the order, and your order number if you have it. That will help me find your purchase quickly.

I can then resend your pattern download email for you. 

Happy sewing!
Maria 
Pink Pony Design